1. Policy Overview & Consumer Guarantees

At Spark Workbase Pty Ltd, we strive to deliver transparent, high-value technical chart training. Because our masterclasses and workshops operate with strict cohort caps (maximum 8 participants) and involve personalized 1-on-1 preparation by Lead Instructor Oliver Bennett, our refund and cancellation terms are structured to balance fairness to students with operational scheduling requirements.

Nothing in this policy limits or excludes your non-excludable statutory rights under the Competition and Consumer Act 2010 (Cth) and Australian Consumer Law.

2. Masterclasses & Weekend Workshops (Group Programs)

  • Cancellations 7+ Days Prior to Commencement: You are eligible for a 100% full refund of your tuition fee, or a fee-free transfer to a future scheduled cohort.
  • Cancellations Between 2 and 6 Days Prior: Eligible for a 75% refund (25% retained to cover allocated seat reservation and printed course workbook preparation), or a 100% credit transfer to the next available cohort.
  • Cancellations Under 48 Hours or No-Shows: Tuition is non-refundable once the cohort commences, as seat allocations cannot be re-assigned at short notice. However, you will receive full access to all session video recordings, annotated slide decks, and digital course workbooks.

3. One-on-One Technical Diagnostics & Private Mentorship

  • Rescheduling: You may reschedule any private diagnostic session with at least 24 hours advance written notice without incurring any administrative penalty.
  • Cancellations Prior to First Session: If you cancel your private mentorship package before the preliminary forensic journal review begins, you will receive a full 100% refund.
  • Work Already Commenced: If cancellation occurs after the forensic audit report has been compiled and delivered, a pro-rata refund will be issued for remaining unheld 1-on-1 sessions, deducting $280 AUD for the completed diagnostic analysis.

4. Weekly Live Chart Room Cohort (Monthly Subscriptions)

The Live Technical Review Cohort is billed on a month-to-month basis. You may cancel your monthly cohort enrollment at any time prior to the next billing cycle by emailing info@sparkworkbase.click. No further charges will occur once cancellation is requested.

5. Non-Refundable Items & Exceptions

The following items are strictly non-refundable:

  • Personal travel, flight, or accommodation expenses incurred when traveling to our Wagga Wagga training facility.
  • Printed course handbooks that have already been personalized and mailed to your physical address.
  • Completed private diagnostic sessions where personalized advice and chart markups have already been delivered.

6. Refund Request & Processing Procedure

To request a cancellation, transfer, or refund:

  1. Send a written notice to info@sparkworkbase.click quoting your enrollment invoice number and full name.
  2. Our administration team will review your request against the timeframe criteria outlined above and reply within 1 business day.
  3. Approved refunds will be processed via original payment method (Australian EFT Direct Bank Transfer or Credit Card) within 5 to 10 business days.

7. Contact for Refund Inquiries

Spark Workbase Pty Ltd
Attention: Student Accounts
Address: Oliver Bennett, 27 Sample Rd, Wagga Wagga, NSW, New South Wales, 2650
Phone: 02 6147 3829
Email: info@sparkworkbase.click